Refund Policy
Thank you for shopping with ADOUER WOOD. We strive to ensure that you are completely satisfied with your purchase. If you need to return or request a refund, please review our policy below:
Eligibility for Refund
Return Window: You may request a refund within 7 days of the delivery date. After this period, we may not be able to process your refund request.
Condition: Items must be in their original condition, unused, and in the original packaging. Custom or made-to-order items are not eligible for returns or refunds unless they arrive damaged or defective.
Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.
Return Process
Initiate Return: Contact our Customer Service team at email: contact@adouerwood.com & phone: 7877830597 to initiate your return. Provide your order number and reason for return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to return the item.
Packaging: Repack the item securely in its original packaging. Ensure that the Return Authorization Number is visible on the package.
Shipping and Handling
Return Shipping: You are responsible for the cost of return shipping unless the item was delivered damaged or there was an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets our return criteria.
Refund Processing
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 12-14 business days for processing once we receive the returned item.
Restocking Fee: A restocking fee of 5% may apply for returns of non-defective items.
Damaged or Defective Items
Report Issues: If your item arrives damaged or defective, contact us immediately at email: contact@adouerwood.com & phone: 7877830597 with photos of the damage or defect.
Resolution: We will arrange for a replacement or issue a full refund for damaged or defective items at no additional cost to you.
Exclusions:
Custom Orders: Custom or special orders are not eligible for returns or refunds unless there is a defect or damage upon arrival.
Final Sale Items: Items marked as final sale or clearance are not eligible for returns or refunds.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our Customer Service team at email: contact@adouerwood.com & phone: 7877830597
We appreciate your business and look forward to serving you again!
Eligibility for Refund
Return Window: You may request a refund within 7 days of the delivery date. After this period, we may not be able to process your refund request.
Condition: Items must be in their original condition, unused, and in the original packaging. Custom or made-to-order items are not eligible for returns or refunds unless they arrive damaged or defective.
Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.
Return Process
Initiate Return: Contact our Customer Service team at email: contact@adouerwood.com & phone: 7877830597 to initiate your return. Provide your order number and reason for return.
Return Authorization: Once your return request is approved, you will receive a Return Authorization Number and instructions on how to return the item.
Packaging: Repack the item securely in its original packaging. Ensure that the Return Authorization Number is visible on the package.
Shipping and Handling
Return Shipping: You are responsible for the cost of return shipping unless the item was delivered damaged or there was an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance.
Inspection: Upon receipt of the returned item, our team will inspect it to ensure it meets our return criteria.
Refund Processing
Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 12-14 business days for processing once we receive the returned item.
Restocking Fee: A restocking fee of 5% may apply for returns of non-defective items.
Damaged or Defective Items
Report Issues: If your item arrives damaged or defective, contact us immediately at email: contact@adouerwood.com & phone: 7877830597 with photos of the damage or defect.
Resolution: We will arrange for a replacement or issue a full refund for damaged or defective items at no additional cost to you.
Exclusions:
Custom Orders: Custom or special orders are not eligible for returns or refunds unless there is a defect or damage upon arrival.
Final Sale Items: Items marked as final sale or clearance are not eligible for returns or refunds.
Contact Us
If you have any questions about our refund policy or need assistance with a return, please contact our Customer Service team at email: contact@adouerwood.com & phone: 7877830597
We appreciate your business and look forward to serving you again!